Where is Droxy located?
Droxy is an online store based in the United States. All order processing and shipping are handled from within the country.
What is Droxy's return policy?
You can find all return details, including timeframes and conditions, in our Return & Refund Policy section. It walks you through how to file a return and what items are accepted.
Do you send order confirmations?
Yes. Once your order goes through, you will receive an automatic confirmation email. It includes your order summary and shipping info.
Can I return sale items?
No. Any product labeled as sale or final sale cannot be returned or exchanged.
What shipping options are available?
Processing Time: 1–2 business days (Monday–Friday).
Travel Time: 5–7 business days after dispatch.
Cutoff: Orders after 4:00 PM (California Time) move to next day processing.
Estimated Delivery: 6–9 business days total.
Shipping details shown at checkout are correct at purchase.
How do I track my order?
After your order ships, a tracking number will be emailed to you. It usually activates within 24–48 hours. If your package seems stuck, contact us.
Important: Make sure your shipping address is correct and fully complete before ordering. We cannot promise free replacement for deliveries sent to wrong addresses.
When will my order arrive?
You can expect delivery within 7 business days after your order leaves our facility, not including processing time. Actual delivery may vary based on location, carrier, or other factors.
How do I return an item?
To file a return, email our support team. If your order qualifies, we will send return instructions. Requests must be made within 14 days of delivery.
Customer Support
Have an issue or need some help? We're here for you. Get in touch using the details below.
Email: support@droxy.store
Phone: +1 (438) 619-5868
Address: 439 W Elk Ave, Glendale, California 91204, United States