Shipping policy

By completing a purchase with Droxy, you accept the conditions described in this policy. This applies to all orders shipped within the United States.

Shipping Timeframe
Processing: 1–2 business days (Monday–Friday).
Travel Time: 5–7 business days after your package leaves us.
Daily Cutoff: Orders placed after 4:00 PM (California Time) will be processed the next business day.
Estimated Arrival: 6–9 business days total (processing + travel).

Delivery windows are guesses and can change due to carrier delays, bad weather, holidays, or other things outside our control.

Shipping Services
Service Type: Standard U.S. Shipping
Cost: Free shipping on every order no minimum spending needed
Destination: Packages go to the address you enter at checkout
Shipping details displayed at checkout are correct at the time of purchase.

Tracking Your Order
Once your order is on its way, we will email you a tracking number. Tracking updates normally appear within 24–48 hours.

Order Changes or Cancellations
If you need to change or cancel your purchase, contact us right away. Once your order is shipped, we may not be able to make changes.

Incorrect Shipping Address
Please double-check your shipping address before finalizing your order. Droxy is not responsible for deliveries sent to wrong or incomplete addresses entered by the customer.

Lost or Delayed Packages
If your package seems stuck or missing, get in touch with us. We will look into the situation and help as needed.

Customer Support
Have an issue or need some help? We're here for you. Get in touch using the details below.

Email: support@droxy.store
Phone: +1 (438) 619-5868
Address: 439 W Elk Ave, Glendale, California 91204, United States